Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Wryltave Cyspello collects, uses, and protects your personal information while you explore nutrient-dense food selection and health optimization.
Information We Collect
At Innoviov, we collect various types of information to provide you with personalized nutrition guidance and health optimization services. Understanding what we collect helps you make informed decisions about sharing your data with us.
Personal Information
When you register for our learning programs, webinars, or contact us for nutrition consultations, we collect personal details including your name, email address, phone number, and residential address. We also gather health-related information such as dietary preferences, food allergies, medical conditions that affect nutrition, and your specific health goals.
- Contact details including name, email, phone number, and mailing address
- Health and dietary information including allergies, restrictions, and nutritional goals
- Payment information when purchasing programs or consultations
- Communication preferences and subscription settings
- Feedback and survey responses about our services
Technical Information
Our website automatically collects technical data to improve your browsing experience and ensure optimal functionality. This includes your IP address, browser type and version, operating system, referring website URLs, pages viewed, and time spent on our site. We also track device information and screen resolution to optimize our responsive design for your specific device.
How We Use Your Information
Your personal information serves multiple purposes in helping us deliver exceptional nutrition and health services. We use this data to create personalized meal recommendations, develop customized learning paths for our programs, and provide targeted health advice that aligns with your specific goals and dietary requirements.
Service Delivery
We process your health and dietary information to create personalized nutrition plans that consider your food preferences, allergies, and health objectives. This data helps our nutritionists develop customized recommendations for nutrient-dense food selection and meal planning strategies.
- Creating personalized nutrition plans and dietary recommendations
- Delivering customized learning content through our programs and webinars
- Processing payments and managing your account access
- Sending important updates about your programs and health insights
- Providing customer support and responding to your inquiries
- Improving our services based on your feedback and usage patterns
Communication Purposes
We send you relevant health tips, nutrition research updates, and information about new programs that match your interests. All marketing communications include easy unsubscribe options, and you can modify your communication preferences at any time through your account settings or by contacting us directly.
Data Sharing and Third Parties
We maintain strict controls over how your personal information is shared. Your health and dietary data is never sold to third parties for marketing purposes, and we only share information when it's essential for service delivery or legally required.
Service Providers
We work with trusted third-party providers who assist in delivering our services, including payment processors, email marketing platforms, and cloud storage providers. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
- Payment processors for secure transaction handling
- Email service providers for program communications and updates
- Cloud hosting services for secure data storage and website functionality
- Analytics services to understand website usage and improve user experience
- Customer support platforms to manage and respond to your inquiries
Legal Requirements
In rare circumstances, we may be required to disclose personal information to comply with legal obligations, such as responding to court orders, government investigations, or regulatory requirements. We will only share the minimum information necessary and will notify you when legally permitted to do so.
Data Security Measures
Protecting your personal and health information is our top priority. We implement comprehensive security measures including encrypted data transmission, secure server infrastructure, regular security audits, and strict access controls to safeguard your information from unauthorized access or breaches.
- SSL encryption for all data transmission between your device and our servers
- Secure cloud storage with enterprise-grade security protocols
- Regular security assessments and vulnerability testing
- Multi-factor authentication for staff access to sensitive data
- Regular data backups with encrypted storage solutions
- Employee training on data protection and privacy best practices
Data Breach Response
Should a data breach occur, we have established procedures to respond quickly and minimize potential harm. We will investigate immediately, take steps to secure the affected systems, assess the scope of the breach, and notify relevant authorities and affected individuals as required by law, typically within 72 hours of discovery.
Your Privacy Rights
You have significant control over your personal information and how we use it. We respect your privacy rights and provide easy ways for you to access, modify, or delete your data. Understanding these rights helps you make informed decisions about your personal information.
Access and Correction
You can request a copy of all personal information we hold about you, including health data, communication preferences, and account activity. If any information is incorrect or outdated, you can request corrections, and we will update our records promptly. Most account information can be updated directly through your user dashboard.
- Access your personal information and download your data
- Correct inaccurate or incomplete information in your profile
- Delete your account and associated personal data
- Opt out of marketing communications while maintaining service updates
- Request restrictions on how we process your information
- Transfer your data to another service provider in a portable format
Exercising Your Rights
To exercise any of these rights, simply contact us through the information provided below. We will respond to your request within 30 days and may require identity verification to ensure we're releasing information to the correct person. There's no cost for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention
We retain your personal information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Retention Periods
Account information and health data are retained while your account is active and for up to 7 years after account closure to comply with health record requirements. Payment information is kept for 7 years for tax and audit purposes. Website analytics data is anonymized after 26 months, and marketing communication preferences are maintained until you opt out.
- Active account data: Retained during active use plus 7 years
- Health and nutrition records: 7 years after last consultation
- Payment and billing records: 7 years for compliance purposes
- Website usage analytics: Anonymized after 26 months
- Communication logs: 3 years for quality assurance
- Marketing preferences: Until you opt out or account deletion
Secure Deletion
When retention periods expire or you request data deletion, we securely erase your information using industry-standard data destruction methods. This includes removing data from our primary systems, backups, and any third-party services that process your information on our behalf.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalized content. Understanding how we use these technologies helps you make informed choices about your online privacy.
Types of Cookies
We use essential cookies that are necessary for website functionality, such as remembering your login status and shopping cart contents. Analytics cookies help us understand how visitors use our site so we can improve the user experience. Preference cookies remember your settings like language and region preferences.
- Essential cookies for website functionality and security
- Analytics cookies to understand site usage and improve performance
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant content and advertising (with consent)
- Social media cookies when you interact with embedded content
Cookie Management
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to block or delete cookies, set preferences for specific websites, and receive notifications when cookies are being used. Our cookie banner also provides granular controls for different cookie categories.
International Data Transfers
As an Australian-based company serving clients globally, we may transfer your personal information across international borders to provide our services effectively. We ensure all international transfers meet strict privacy and security standards.
Transfer Safeguards
When transferring data internationally, we use approved mechanisms such as standard contractual clauses, adequacy decisions, or certified privacy frameworks. Our service providers must demonstrate equivalent privacy protections regardless of their location, and we regularly audit these arrangements.
- Standard contractual clauses for EU data transfers
- Adequacy decisions for transfers to countries with sufficient privacy laws
- Privacy framework certifications for major service providers
- Regular audits of international service providers' privacy practices
- Data minimization to reduce unnecessary international transfers
Changes to This Policy
We periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website, giving you time to review the updates before they take effect.
Notification Process
For minor updates like clarifications or formatting changes, we'll post the revised policy on our website with an updated effective date. For material changes that significantly affect how we handle your information, we'll send email notifications to all active users at least 30 days before the changes take effect, giving you time to review and decide whether to continue using our services.
Your Options
If you disagree with policy changes, you can delete your account before the new policy takes effect. Continued use of our services after the effective date constitutes acceptance of the updated policy. We encourage you to review policy updates carefully and contact us with any questions or concerns.
Privacy Questions & Concerns
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
Email: info@innoviov.online
Phone: +61 423 478 539
Address: 28 Merivale St, South Brisbane QLD 4101, Australia
We aim to respond to all privacy inquiries within 5 business days.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
This policy applies to all information collected by Innoviov through our website, programs, and services.